Name: Grant Turner
Position: Operations Manager
Company: Queensland Thermo King Group
After trialling an Iveco Daily for use as a service vehicle several years ago, Queensland Thermo King (QTK) Group, has made the shift from another brand, thrilled by the Daily’s reliability, comfort and low maintenance costs.
As the leading dealer of Thermo King commercial vehicle refrigeration equipment, QTK Group sells and services a wide range of truck and trailer refrigeration equipment as well as bus and coach air conditioning systems.
To provide greater efficiency for customers, servicing of the refrigeration units is undertaken by QTK Group technicians at customer sites and depots, sometimes hundreds of kilometres away from headquarters in Brisbane.
According to QTK Group Operations Manager, Grant Turner, the company’s refrigeration technicians appreciate the Daily’s comfortable driving environment.
“From Brisbane we have customers as far north as Bundaberg, we go inland of Toowoomba and as far south as Murwillumbah, and our technicians travel all manner of road conditions to get there,” Grant said.
“The technicians can do big hours on site or can sometimes drive to five or six different locations in a day, they’re very pleased with the driver comfort offered by the Daily.
“Cab over trucks are uncomfortable, the Daily is more like driving a car in terms of ride quality and seating position. They also have plenty of power (125 kW and 400 Nm) and handle well.”
The service vehicles are fitted with custom-made bodies that feature internal work benches and ample storage for spare parts and trade-related tools. They can carry up to 200 litres of oil and enough equipment to stay on the road for a week without returning to home base.
A unique feature of the bodies is an extendable work platform. Once on site, the van is backed-up to the trailer with the technician undertaking repairs and maintenance on the refrigeration system from the safety and convenience of the enclosed work platform.
Given that most of QTK Group’s technicians don’t have heavy vehicle licences, Grant said that the Daily provides a good combination of payload, drivability and robust underpinnings that have so far kept them away from the workshop aside for scheduled maintenance.
“We’ve opted for the six-speed manual gearbox, on price it’s hard to go past this specification and we’ve had a great run out of them – combined with cruise control the two work well. Our younger technicians are by no means experienced heavy vehicle operators, yet they’re driving around in a vehicle that weights over four tonnes and the gearboxes are up to it,” Grant said.
“We pretty much just put tyres and brakes on the Dailys, and even then we’re getting 80,000 kilometres out of a set of tyres. Service intervals are out to 40,000 kilometres so we only need to have them worked on once a year.”
Grant said that any downtime on the service vehicles is costly for QTK Group, both in terms of loss of income and also lost reputation.
“With the previous brand of van we were using, there were a few mechanical problems and tow trucks were always involved, it’s not a particularly good look,” he said.
“When vehicles are off the road it costs the company money, firstly to fix them and get them back on the road, and secondly there’s lost revenue.
“And of course, we need to also ensure high levels of service for our customers.”
With reliability rating so highly on QTK Group’s list of requirements, the Dailys are kept fresh with the fleet renewed around every four years or 160,000 kilometres.
It’s a program that has so far served the company well with QTK Group fast approaching a decade of hassle-free service from Iveco Daily models.
Iveco Australia manufactures and imports commercial vehicles spanning the light, medium and heavy duty truck segments and, under the Iveco Bus brand, buses and coaches. The commercial vehicle range includes on and off-road models beginning with car licence vans, through to road train prime movers rated at up to 140 tonnes GCM. The Acco and Powerstar vehicles, developed and produced specifically for the Australian market, complement Iveco’s worldwide best sellers such as the Daily, Eurocargo, Trakker and Stralis. Iveco vehicles are ably supported by a dedicated network of 46 dealerships and service outlets strategically located nationwide, offering aftersales services that include extended warranties, roadside assistance and programmed maintenance contracts.
Iveco’s Australian manufacturing base in Dandenong Victoria, represents a major investment in the local truck and bus industry. Iveco directly employs more than 600 people nationwide and thousands more Australians in related industries, from retailing operations to component suppliers.
Iveco is a brand of CNH Industrial N.V., a World leader in Capital Goods listed on the New York Stock Exchange (NYSE: CNHI) and on the Mercato Telematico Azionario of the Borsa Italiana (MI: CNHI). Iveco designs, manufactures and markets a wide range of light, medium and heavy commercial vehicles, off-road trucks, and vehicles for applications such as off-road missions.
Iveco employs close to 21,000 individuals globally. It manages production sites in seven countries throughout Europe, Asia, Africa, Oceania and Latin America where it produces vehicles featuring the latest advanced technologies. 4,200 sales and service outlets in over 160 countries guarantee technical support wherever an Iveco vehicle is at work.
For more on Iveco visit: www.iveco.com
For more on Iveco Australia visit: www.iveco.com.au
For more on CNH Industrial visit: www.cnhindustrial.com
For more information contact:
IVECO Trucks Australia Limited
1-27 Princes Highway
Dandenong South Vic 3175
T: 61 3 9238 2772
T: 61 409 805 389